Privacy Policy.

Effective Date: May 1, 2023

We at Terra Tonics Farm are committed to protecting your privacy and ensuring the security of your personal information when you use our e-commerce website (www.terratonicsfarm.ca) to purchase specialty produce and arrange pickup. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information we collect from you through the Website. By accessing and using our Website, you agree to the terms of this Privacy Policy.

  1. Information We Collect:

1.1 Personal Information:

We may collect certain personal information from you when you use our Website. This information may include your name, email address, telephone number, and billing and shipping addresses. We collect this information when you place an order, create an account, or provide it voluntarily through other interactions with our Website.

1.2 Payment Information:

To process your online orders, we may collect payment information such as credit card numbers, billing addresses, and other relevant financial details. Please note that we do not store your complete payment information on our servers. All payment transactions are securely processed through third-party payment processors that adhere to industry-standard security measures.

1.3 Order and Communication History:

We maintain a record of your order history, including details such as the products purchased, order dates, and transaction amounts. We may also retain records of your communications with us, such as customer support inquiries or feedback you provide.

1.4 Automatically Collected Information:

When you visit our Website, certain information may be collected automatically. This may include your IP address, browser type, device information, operating system, referring URLs, and other technical data. We use this information to analyze trends, administer the Website, and improve our services.

2. Use of Information:

2.1 Order Fulfillment and Customer Service:

We use the information you provide to process and fulfill your orders, arrange for payment, and communicate with you about your purchases. We may also use this information to provide customer support, respond to your inquiries, and address any issues or concerns you may have.

2.2 Marketing and Promotional Communications:

With your consent, we may use your contact information to send you newsletters, special offers, and other marketing or promotional materials. You have the right to opt-out of receiving such communications at any time by following the instructions provided in the emails or by contacting us directly.

2.3 Website Improvement:

We may use the information collected to analyze user behaviour, track Website performance, and make enhancements to improve your overall experience. This includes using aggregated and anonymized data to conduct statistical analysis, research, and marketing studies.

3. Information Sharing:

3.1 Third-Party Service Providers:

We may share your personal information with trusted third-party service providers who assist us in operating our Website, processing payments, delivering orders, and performing other business functions. These providers have access to your information only to the extent necessary to perform their services and are obligated to handle it in accordance with this Privacy Policy.

3.2 Legal Compliance and Protection:

We may disclose your information if required by law or in response to valid legal requests, such as court orders, government investigations, or to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.

4. Data Security:

We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights:

You have the right to access, correct, update, and delete the personal information we hold about you. If you would like to exercise any of these rights or have any