return Policy.
Effective Date: May 1, 2023
Thank you for choosing Terra Tonics Farm. We take pride in providing you with the highest quality specialty produce and ensuring your satisfaction. This Return Policy outlines the terms and conditions regarding returns and exchanges for purchases made through our e-commerce website ("Website"). By placing an order and using our Website, you acknowledge and agree to the following terms:
Eligibility for Returns:
1.1 Produce and Perishable Items:
Due to the perishable nature of our products, we have a very short return period for any produce or products that have issues. We accept returns only if the items you received are damaged, spoiled, or not as described on our Website. To be eligible for a return, you must notify us in person at the pickup location immediately upon receiving your order, or within 3 hours of receiving the items.
1.2 Non-Perishable Items and Non-Returnable Products:
Please note that non-perishable items, such as packaged goods or non-food products, are not eligible for return or exchange unless they arrive damaged or defective. Additionally, items marked as "Final Sale" or "Non-Returnable" on our Website cannot be returned or exchanged.
2. Return Process:
2.1 In-Person Return:
To initiate a return, you must visit our pickup location in person within 3 hours of receiving your order and present the item along with the original purchase receipt. Our staff will assess the condition of the item and determine if it is eligible for return or exchange.
2.2 Return Documentation:
If the item is eligible for return, you may be asked to complete a return form or provide additional details about the issue or damage. This information will help us improve our products and services.
3. Refunds and Exchanges:
3.1 Refund Process:
Upon verifying the condition of the returned item, we will process your refund. Refunds will be issued in the original form of payment used for the purchase. Please note that we do not offer refunds in cash. The refund will be provided electronically or through a credit to your original payment method.
3.2 Exchanges:
If you received a damaged or defective item and wish to exchange it for the same product, please inform our staff during the return process. We will do our best to accommodate your request, subject to product availability. If the requested item is unavailable, we will provide a refund for the returned item.
4. Limitations:
4.1 No Returns for Change of Heart or Buyer's Remorse:
Please note that we do not accept returns for reasons such as change of heart, buyer's remorse, or personal preference. We encourage you to carefully review your order before making a purchase.
4.2 In-Person Return Requirement:
As shipping perishable items poses risks to product quality and freshness, returns must be made in person at our pickup location. We apologize for any inconvenience this may cause.
5. Contact Us:
If you have any questions or concerns regarding our Return Policy or your order, please contact us at terratonicsfarm@gmail.com. Our customer support team will be happy to assist you.
By using our Website, you acknowledge that you have read, understood, and agreed to this Return Policy.